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General Help Questions |
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What is BidMate? |
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BidMate was founded in 1995 by Internet Entrepreneur Ron Gully - Ron has previously run several Internet businesses including the founding of the famous Finance Website "HotCopper". HotCopper listed on the Australian Stock exchange in 1999. Ron was also one of eBay Australia's top 10 sellers until 2006.
BidMate Australia is the most progresive Online Auctions in Australia - On BidMate you can buy or sell almost anything, with no listing fees and the lowest success fees in Australia.
We welcome new members and we want you to know we are here to serve you.
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Getting Help. |
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There are a number of ways to get help on BidMate. 1st, please look through these FAQs - there are many questions answered here. 2nd, Please look through our forums for questions and responses plus ask any questions you may have there. 3rd, Use our contact form - we have live support staff ready to answer your questions Lastly if all else fails email us directly at mailer@bidmate.com.au |
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Free Sign-up credit details |
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(Q) How can I use Free Sellers Credit? |
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(A) Your sellers credit, which you may have obtained when signing up or during a promotion, can be used to pay your BidMate fees and is automatically credited to your account. |
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(Q) Can I withdraw the credit or use it to pay for items I buy? |
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(A) No; the credit can only be used to pay BidMate sellers fees. |
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Registering |
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(Q) How do I register? |
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(A) To register click on the "register" link found on both the header and footer navigation sections |
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(Q) I'm under 18 and can't signup? |
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(A) In accordance with Australian law under 18's cannot participate in auctions as they legal binding contracts |
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Selling |
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(Q) How can I list an item? |
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(A) You must first be a registered member. Once you have registered simply login to your account and click on the "Sell" link. The first thing to do is select a general category for your item, note that you can choose a more specific category further into the listing process. You can then enter in your chosen settings and item description |
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(Q) How can I keep track of items I'm selling? |
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(A) You can keep an eye on everything you are selling by visiting your members area and selecting
the "selling" page. |
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(Q) Can I use HTML when listing an item? |
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(A) Yes you can, however we recomend you use basic tags as complex HTML descriptions may not display correctly. |
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How to Bid |
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(Q) How can I place a bid? |
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(A) To place a bid on an item you must first login to your account. Once logged in a bidding box will be displayed at bottom of all auction pages. You can use this box to place you chosen bid |
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(Q) How can I keep track of items I'm bidding on? |
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(A) You can keep an eye on everything you are bidding on by visiting your members area and selecting the "bidding" page. |
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(Q) How do I know if I am outbid on an item? |
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(A) Our auction system will automatically notify you via email if you are outbid.
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(Q) What is BidMate's shipping policy? |
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BidMate Shipping Policy
At BidMate we try hard not to have rules but this one keeps popping up.
Firstly this is not eBay so the term Shipping Pirate has no meaning here. We believe that the concept has been promoted by eBay and to a lesser extent by Oztion in order to maximize final value fees.
The cost of an item is equal to the cost of the item plus the cost of shipping and handling; that's it. There should be no arguments from buyers about this. If a seller has listed the cost of shipping and handling etc then the buyer has no reason to complain.
BidMate will not enter into arguments about this nor will we sanction sellers. Trying to negotiate a price after purchasing is against site rules.
We expect sellers to be reasonable; if it is clear you are avoiding Final Value fees (BidMate's only income), you risk serious consequences.
On the matter of combined shipping. If the seller has not listed it and you have asked once then further requests/complaints are not warranted and in fact verge on badgering and unreasonable behavior.
If you are a buyer and want to buy an item, the Price of an item is the Asking price + the shipping and handling amount. If you want a discount on the total price, then ask, before buying, but don't try after buying as this is against our rules. You can't buy first then negotiate the price after. |
